Leading Asian Operator Extends its Relationship with DigitalRoute to add Real-Time Usage Management

by Sancha Brody 15/11/16 10:00

Stockholm, Sweden, November 15, 2016 – In the wake of extensive M&A activity, a leading Asian telco has extended its relationship with DigitalRoute, the leading provider of data integration solutions globally. The operator is deploying the Swedish company’s mediation-based Usage Management technology. In 2015 it had chosen MediationZone from DigitalRoute to replace the mediation components of its BSS infrastructure. Usage Management extends the core product’s functionality.

Usage Management gives the telco a fully configurable service delivery engine to enable it to gain total visibility and control of subscriber activity in real-time. With the market in Asia placing a premium on real-time Bill Shock prevention, this means the operator can address the time gap between actual usage and customer notification, solving the problem commonly faced by customers who want to control their usage in a timely manner when usage updates are not readily available after activity on the network. 

Because of this, deploying Usage Management became a logical additional step in the carrier’s broader IT upgrade project. That effort – of which the original MediationZone implementation had been a core part - sought to downsize legacy high-end and high-cost hardware usage thereby reducing Total Cost of Ownership whilst simultaneously maintaining performance and improving functionality.

Usage Management delivers three key business advantages:

  • It enables the company to deploy attractive, low-margin services quickly as an upsell opportunity.
  • It supports service transparency and tiered offerings that enhance the end customer’s experience. 
  • It lets the telco deliver incremental services quickly to gain a competitive edge in the market.

Mediation system replacement was originally considered by the Asian operator to be central to achieving a leaner BSS based on open source software such as Linux, Couchbase and x86 servers. DigitalRoute was a natural fit in pursuit of these goals, and was additionally able to increase mediation’s intelligence to not only control usage but also to enable rating enhancements.

Migration to mediation-based Usage Management involved a phased approach to reduce project risk. The scope was extremely complex, requiring the migration of existing business logic including uniquely configured subscriber profiles and product catalogue. It would have not been possible to accommodate the telco's requirements without DigitalRoute’s highly flexible architecture.

Speaking anonymously, a representative of the operator said: “We selected DigitalRoute’s Usage Management extension because its innovative approach gives us significant benefits.  It will enable us to control QoS (Quality of Service) in real-time and to send SMS notifications to end users and this will lead to enhanced customer satisfaction. At the same time, we will realize significant cost savings through optimizing existing processes.”

The operator continued: “Ultimately, we will be able to leverage Usage Management to offer various attractive data services that require real-time capability of data processing, such as data bucket sharing within group and family, and sponsored data. These and other similar services are likely to be integral components of future success.”

Added Johan Bergh, CEO, DigitalRoute: “We are delighted to extend our relationship with an existing customer and, in doing so, bring Usage Management to the Asia region. Its deployment clearly demonstrates how MediationZone can support many key BSS functions such as prorating, discounting and balance carry-over that are normally not offered within mediation solutions but which provide considerable advantages when this is possible.”

 

For more information or interviews with Johan Bergh contact:

Sancha Brody, Media & Analyst Relations
Email: sancha.brody@digitalroute.com
Phone: +44 (0)779 2665966

Topics: Usage Management

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About DigitalRoute

DigitalRoute has been providing new approaches to data integration and data management since 1999. Its technology offers high throughput and provides a unique degree of user configurability, processing all usage and statistical data extracted from networks of connected assets. This means customers gain greater cost efficiencies, improved time-to-market for new service offerings, the ability to monetize any data, and the means to enhance end-customer satisfaction. DigitalRoute makes network events available to the right systems in the right formats in the most appropriate volumes at the required times, without losing a single bit. This is the foundation from which multiple, mission-critical use-cases can be addressed.

Over 350 leading companies worldwide use DigitalRoute technology to meet their data management needs, including a number of OEM partners who use our platform as a central part of their own offerings. DigitalRoute is built on the core values of Expertise, Open-Mindedness and Commitment. With close to 200 employees, the company is headquartered in Stockholm, Sweden with regional offices in Gothenburg, Atlanta and Kuala Lumpur. DigitalRoute is a venture-backed, privately-held company.

For more information, please contact:

Sancha Brody

sancha.brody@digitalroute.com

PR Manager